Products Excluded From Discounts
From time to time the Company may offer discount codes and promotions for use on this website. The following products are excluded from such discounts due to their competitive pricing:
Additionally in cases where we procure products which we do not manufacture and supply as standard, these will also be excluded.
Making a Purchase
Making a purchase could not be easier. Just browse through our products, and click on any items that you wish to buy, then add it to your basket. After you have finished your selection, click on "Checkout" then fill in the details that we need to be able to proceed with your order. All fields marked with a red * are compulsory fill in fields, as this information is necessary to complete your order. we do not agree to sales to customers under the age of 16.
We accept payment by Visa, Mastercard and debit cards. If you are ordering from a School and delivery is to the School, with prior agreement as long as you are registered against the School Address you have the option of a School Invoice. Terms are 21 days.
Shipping and Handling
Postage and packing (1st Class Royal Mail) is FREE when you spend over £5.00 & request delivery to a UK mainland address. Orders under £5.00 on the website, or if you are placing an order over the phone, fax or email and requesting a School invoice, an additional £3.25 will be added.
You can get a quote for postage via other shipping methods from our website by adding your order to the basket and choosing your delivery country. Postage charges and other shipping methods will be shown on the basket screen.
For orders made from the UK, 20% VAT is included. Orders from the Channel Islands are exempt from VAT and this is deducted from your order. Our VAT Number is 686 045415.
Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
We want you to be 100% satisfied with everything you purchase from us ... so if for any reason you are not entirely happy with a product, it can be returned for an immediate refund** For full details of our 100% no quibble money back guarantee, click here to see our guarantee. **Excludes personalised goods, see Refunds on Personalised Products below.
Refunds on Personalised Products
Unfortunately as Personalised Products are fully bespoke we are unable to offer the full no quibble guarantee, except where faulty goods have been supplied.
Where a customer has made a mistake on quantity, design or wording we will work with the customer to minimise the cost of producing replacement items or accepting returns on a case by case basis.
Errors & Omissions
Primary Teaching Services Limited make every reasonable effort to ensure the accuracy and validity of the information provided on our website. However, as policies, prices, dates, conditions, and information are continually changing, Primary Teaching Services Limited reserve the right to change these at any time without notice. This includes all information contained on our website and Primary Teaching Services Limited make no warranties or representations as to its accuracy.
At Primary Teaching Services we want ALL our customers to be totally satisfied with their orders. Should you be unhappy in any way with your order please contact us on 01772 33 11 11 or email firstname.lastname@example.org where we will try to resolve any issues.
Cancellation of Orders
You are free to cancel your order at any time up to and including 7 days after delivery of your order. Due to the fast turnaround times to which we adhere, it’s sometimes not possible to stop a despatch to you after 30 minutes of the order being placed. However you have the right to cancel the order under our ‘no quibble money back guarantee’. The goods can be returned to our address and a refund will be processed if one is due.
Please note FREE items are at the discretion of PTS and if we feel this has been 'abused' we reserve the right to not send out FREE items.
Due to copyright laws we cannot print certain logos or images. We reserve the right not to print personalised products which contain images or wording which we deem could be offensive.
Correspondence from PTS
By agreeing to our T&C’s you are confirming that you are over the age of 16 and therefore able to consent to receipt of correspondence from PTS. To change your correspondence settings please go to the 'My Account' section of the website once you are logged in, then click the 'Edit My Account Settings' link.
How much is delivery? - Most orders qualify for FREE Delivery.
Exceptions are listed below
Orders that qualify for FREE delivery
You can take advantage of FREE delivery when your order is over £5.00 & request delivery to a UK mainland address (For Scottish Highlands and other postcode areas see below). Orders under £5.00 on the website, or if you are placing an order over the phone, fax or email and requesting a School invoice, an additional £3.25 will be added.
If your order is being delivered to Northern Ireland, The Scottish Highlands, Any postcode areas listed below or UK offshore islands there will be a postage charge. You can get a quote for postage, on our website by adding your order to the basket and choosing your delivery country. Postage charges and other shipping methods will be shown on the basket screen.
Postcode Areas which are subject to additional postage charges include:
However, for an accurate quote on our website add your order to the basket, login/register and ensure you have put your delivery address in at the checkout.
If your online order weighs over 6kgs
If your order is received by us Mon - Fri and being delivered to the mainland UK, it will be despatched for FREE by GUARANTEED Next Working Day Delivery. If your order is being deliered to the UK, but not the mainland, please refer to the above for a quote on postage.
If you are outside of the UK
We are unable to offer free delivery to addresses outside of the UK, due to the prices charged by couriers. You can get a quote for postage via other shipping methods by from our website by adding your order to the basket and choosing your delivery country. Postage charges and other shipping methods will be shown on the basket screen. We can only ship to countries on the drop down list.
How long will it take for my order to be posted?
UK Orders for standard products
Orders less than 6kgs in weight - If you place you order before 4.00pm Mon - Fri your order will be packed the same working day and leave us by Royal Mail that evening. (Excludes personalised orders, please see below).
Orders more than 6kgs in weight - If you place you order before 2.30pm Monday to Friday your order will be packed the same working day and be delivered the next working day by a courier service. (Excludes personalised orders, please see below).
UK Orders for personalised products
All orders that contain personalised products take a a few working days extra, as these products are made especially for you. The extra working days are shown below for the different personalised products:
|Product Range||Extra Days|
|Personalised Greeting Cards||1|
|Personalised Reading Record Books||15|
|Personalised Stamps (Date)||10|
|Personalised Door Signs||14|
European Orders for standard products
If you place you order before 4:00pm Mon to Fri, it will be collected by our delivery company that day and can take up to 10 working days to arrive.
European Orders for personalised products
If you order weighs over 31kg and includes personalised items please allow extra working days on top of the delivery times quoted above.
PLEASE BE AWARE THAT ORDERS THAT WEIGH OVER 2KG MAY INCUR CUSTOMS CHARGES BY YOUR LOCAL CUSTOMS OFFICE (WHO WILL HOLD YOUR PARCEL UNTIL YOU HAVE PAID ANY CHARGE).
You must not attempt to interfere with the proper working of the PTS website and, in particular, you must not attempt to circumvent or breach security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other internet connection device.
Resource – A resource can be, but not restricted to any of the following; word documents, pdfs, power point presentations, images and videos which have been contributed to the resource hub by PTS or our registered customers.
Certain aspects of the PTS Website and Resource Hub may require you to register and provide information about yourself. You agree to:
By Uploading any Resource on the Resource Hub you agree…
By Downloading any Resource from the Resource Hub you agree…
Lastly, you hereby waive, release and forever discharge PTS from any and all rights, claims and liability relating to the use of the user content in the manner contemplated above including, without limitation, any claims based on the invasion of privacy, commercial use of name or likeness and the right of publicity.
Important Information About Us
www.primaryteaching.co.uk is a site operated by Primary Teaching Services Ltd. We are registered in the England and Wales under company number 03137692 and our registered address is SUMMIT HOUSE, KELLET LANE, BAMBER BRIDGE, PRESTON, PR5 6AN. Our VAT registration number is 686045415 and our email address is email@example.com
We accept orders from individuals, schools and businesses within the UK, and other countries which can be found in a dropdown list in the basket.
The PTS website is designed to be compliant with the applicable laws and regulations of England and Wales. Due to the global nature of the Internet, users from all over the world will have access to the PTS website, however if you are resident in a country outside of the United Kingdom you use the PTS website at your own risk.