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FREE 1ST CLASS DELIVERY

Terms & Conditions

PTS Definitions
Resource – A resource can be, but not restricted to any of the following; word documents, pdfs, power point presentations, images and videos which have been contributed to the resource hub by PTS or our registered customers.

Member Accounts
Certain aspects of the PTS Website and Resource Hub may require you to register and provide information about yourself. You agree to:

  1. Provide true, accurate, current and complete information about yourself as prompted by the relevant registration form contained on the PTS website.
  2. You must not impersonate any person or entity, including, but not limited to, a PTS staff member, forum moderator, guide or host, or falsely state or otherwise misrepresent your affiliation with a person or entity.
  3. PTS will endeavour to protect all your personal information collected through the website in accordance with strict data protection standards. Your privacy is incredibly important to us. Please refer to our Privacy Policy for more information.
  4. The registration processes will involve you providing a password and we shall provide you with a designated account. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You must immediately notify PTS of any unauthorised use of your password or account and any other breach of security & we recommend that you exit from your account at the end of each session. PTS cannot and will not be liable for any loss or damage arising from your failure to comply with this obligation.

This page (together with the documents referred to on it) tells you the terms and conditions on which we sell any of the products (Products) listed on our website to you. Please read these terms and conditions carefully before ordering any products from our site.Using this Website indicates that you accept these terms and conditions together with our Privacy Policy (send to our policy), regardless of whether or not you choose to register with us. If you do not accept these terms and conditions, do not use this Website.

Important Information about us

www.primaryteaching.co.uk is a site operated by Primary Teaching Services Ltd. We are registered in the England and Wales under company number 03137692 and our registered address is SUMMIT HOUSE KELLET LANE BAMBER BRIDGE PRESTON PR5 6AN. Our VAT registration number is 686045415 and our email address is customerservices@primaryteaching.co.uk

Service Availability

We accept orders from individuals, schools and businesses within the UK, and other countries which can be found in a dropdown list in the basket.

International Customers

The PTS website is designed to be compliant with the applicable laws and regulations of England and Wales. Due to the global nature of the Internet, users from all over the world will have access to the PTS website, however if you are resident in a country outside of the United Kingdom you use the PTS website at your own risk.

Making a Purchase

Making a purchase could not be easier. Just browse through our online Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" then fill in the details that we need to be able to proceed with your order. All fields marked with a red * are compulsory fill in fields, as this information is necessary to complete your order.

Payment

We accept payment by Visa, Mastercard and debit cards. If you are ordering from a School and delivery is to the School, with prior agreement as long as you are registered against the School Address you have the option of a School Invoice. Terms are 21 days.

Shipping and Handling

Postage and packing (1st Class Royal Mail) is FREE when you spend over £5.00 & request delivery to a UK mainland address. Orders under £5.00 are subject to a postage charge of £3.25. You can get a quote for postage via other shipping methods by logging into the website and adding your order to the basket. Postage charges and other shipping methods will be shown on the basket screen. For the full delivery information click here.

V.A.T

For orders made from the UK, 20% VAT is included. Orders from the Channel Islands are exempt from VAT and this is deducted from your order. Our VAT Number is 686 045415.

Credit Card Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

If you need to reach us, please email us on customerservices@primaryteaching.co.uk. Alternatively, you can call on 01772 331 111 or write to us at Primary Teaching Services, FREEPOST RTHC-RCAT-HLBY, P.O. Box 532, Preston, PR5 5XZ. For full details of our 100% no quibble money back guarantee, click here to see our guarantee.

Privacy Policy

Primary Teaching Services NEVER discloses customer's information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. Read the full privacy policy here.

Errors & Omissions

Primary Teaching Services Limited make every reasonable effort to ensure the accuracy and validity of the information provided on our website. However, as policies, prices, dates, conditions, and information are continually changing, Primary Teaching Services Limited reserve the right to change these at any time without notice. This includes all information contained on our website and Primary Teaching Services Limited make no warranties or representations as to its accuracy.

Returns Policy

At Primary Teaching Services we want ALL our customers to be totally satisfied with their orders. Should you be unhappy in any way with your order please contact us on 01772 331 111 or email customerservices@primaryteaching.co.uk where we will try to resolve any issues

Cancellation of Orders

You are free to cancel your order at any time up to and including 7 days after delivery of your order. Due to the fast turnaround times to which we adhere, it’s sometimes not possible to stop a despatch to you after 30 minutes of the order being placed. However you can return your order to us. However you have the right to cancel the order under our ‘no quibble money back guarantee’. The goods can be returned to our address and a refund will be processed if one is due.

FREE Items

Please note FREE items are at the discretion of PTS and if we feel this has been 'abused' we reserve the right to not send out FREE items.

Personalised Products

Due to copyright laws we cannot print certain logos or images. We reserve the right not to print personalised products which contain images or wording which we deem could be offensive.

Delivery Schedule

We aim to despatch your order same day Monday-Friday, if you order before 4.00pm. We use Royal Mail First Class service except for heavier items when we use a next day courier service. Orders must be placed before 2.30pm weekdays for Next Working Day Guaranteed Delivery and exclude personalised products. The despatch schedule for personalised products (excluding stampers, pencils and reading record books) is 3 working days. Personalised stampers take 7 working days, personlaised pencils take up to 10 days and personalised reading record books take up to 2-3 weeks.


Delivery Details

How much is delivery? - Most qualify for FREE Delivery.

Exceptions are listed below

Orders that qualify for FREE delivery

You can take advantage of FREE delivery when you spend over £5.00 & request delivery to a UK mainland address. Orders under £5.00 are subject to a postage charge of £3.25. Orders placed on the website that include record books also qualify for FREE delivery if they are over 6kgs in wieght & are delivered in the UK. Charges apply for Offshore/Highlands orders over 5kgs & all European orders. Postage prices can be seen clearly in the checkout before you choose your payment method.

Orders including Record Books

If your order is being delivered to the mainland UK, & is over over £5.00 postage will be free of charge. Orders under £5.00 are subject to a postage charge of £3.25. If your order is being delivered to Northern Ireland, The Scottish Highlands or UK offshore islands there will be a postage charge. If you can call the office on 01772 331 111 to ask for a quote or if you place your order online one of our team will call you and discuss postage before despatching your order.

If you are outside of the UK

We are unable to offer free delivery to addresses outside of the UK, due to the prices charged by couriers. We therefore charge you based on how much your parcel weighs and whereabouts the order is going to. This charge is shown in the checkout, before you complete your order.

How long will it take for my order to be posted?

UK Orders for standard products

If you place you order before 4.00pm Monday to Friday and it is delivered by Royal Mail, we will pop it in the post for collection by Royal Mail that evening. (Excludes personalised orders, please see below).

UK Orders for personalised products

All orders that contain personalised products take a little bit longer, as these products are made especially for you. If you order includes:

  • Personalised Products excluding those listed below - please allow up to 3 working days
  • Personalised Stampers – please allow up to 7 working days
  • Personalised Record books – please allow up to 2-3 weeks
  • Personalised Pencils – please allow 10 working days

European Orders for standard products (weighing less than 31kg)

If you place you order before 4:00pm Monday to Friday, it will be collected by our delivery company that day, and can take up to 10 days to arrive.

European Orders for personalised products (weighing less than 31kg

All orders that contain personalised products take a little bit longer to be sent out, as these products are made especially for you. If you order includes:

  • Personalised Products excluding those listed below - please allow up to 3 working days to be made and then they will be posted to you and then an additional 10 days to reach you
  • Personalised Stampers – please allow up to 7 days to be made and then they will be posted to you and then an additional 10 days to reach you
  • Personalised Record books – please allow up to 2-3 weeks to be made and then they will be posted to you and then an additional 10 days to reach you
  • Personalised Pencils – please allow 10 working days to be made and then they will be posted to you and then an additional 10 days to reach you

FOR EUROPEAN ORDERS WEIGHING OVER 31 KG

All orders will be despatched the day after the order is placed and can take up to 10 days to arrive.

Orders including personalised items

If you order weighs over 31kg and includes personalised items please allow an extra day on top of the delivery times quoted above (in the section European Orders under 31kg).

PLEASE BE AWARE THAT ORDERS THAT WEIGH OVER 2KG CAN INCUR CUSTOMS CHARGES BY YOUR LOCAL CUSTOMS OFFICE (WHO WILL HOLD YOUR PARCEL UNTIL THIS CHARGE HAS BEEN PAID)

By Uploading any Resource on the Resource Hub you agree…

  1. You must be the originator of the resource you are uploading.
  2. Your resource must not use any characters, image or representations which could be deemed as belonging to another company, for example Disney characters.
  3. Your resource must not use any characters, image or representations which could be deemed to cause offence.
  4. You must not upload, post, email or otherwise transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, damage, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.
  5. If you breach the above 3 points, you should be aware that a party aggrieved by the uploading of any content which among other things is, defamatory or in breach of copyright, may take action and that this could result in registration data and other data concerning your identity being disclosed and you having to pay compensation to the person or company aggrieved.
  6. Any files which show images of children MUST have permission from the child’s parents before being published on the Resource Hub.
  7. By uploading a resource you permit PTS a royalty free and without time restriction right to copy, crop edit and publish display and otherwise use the resource.
  8. You also understand and agree that nothing in this agreement obligates PTS to display or use your resource.
  9. PTS reserve the right to summarily delete any resource or member(s) without prior notification.
  10. You must not upload any chargeable services from any third party websites, products or services.
  11. PTS accepts no responsibility for, and does not guarantee, the accuracy, integrity or quality of any content placed on the Resource Hub by you or any third party.
  12. Lastly, you hereby waive, release and forever discharge PTS from any and all rights, claims and liability relating to the use of the user content in the manner contemplated above including, without limitation, any claims based on the invasion of privacy, commercial use of name or likeness and the right of publicity.

 

By Downloading any Resource from the Resource Hub you agree…

  1. You understand and agree that by using the PTS facility you will be solely responsible for any effects to your computer system/loss of data that results from the download or use of such material or data.
  2. You must not use for commercial purpose or monetary gain.
  3. PTS accepts no responsibility for, and does not guarantee, the accuracy, integrity or quality of any content placed on the Resource Hub by you or any third party.
  4. You acknowledge that by using the Resource Hub, there is a risk that you may be exposed to content that you may find offensive, indecent or objectionable. Where applicable, report flags are available for users to report inappropriate content and the option to suggest a change.

Lastly, you hereby waive, release and forever discharge PTS from any and all rights, claims and liability relating to the use of the user content in the manner contemplated above including, without limitation, any claims based on the invasion of privacy, commercial use of name or likeness and the right of publicity.

Security

You must not attempt to interfere with the proper working of the PTS website and, in particular, you must not attempt to circumvent or breach security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other internet connection device.