Our Guarantees

  • Guaranteed Best Price

    We promise that if you find a lower price on a like-for-like product, we will match it PLUS give you 10% off that product as well! It's easy to claim simply email us at info@primaryteaching.co.uk and tell us:

    • Who you are.
    • Who is the competitor.
    • The product that you want price matching.

     

     Terms and conditions: 

    1. The product must be like for like.
    2. The competitor must have a website so that we can price match.
    3. You will receive the matched price and 10% off the product only.

  • Free Returns and Money Back Guarantee

    We’re proud of the quality of our products, which is why every item is backed by our No Quibble Guarantee. If you’re not completely satisfied, you can return any product within 90 days for a refund.*

    If you’re unhappy with a product or service, please let us know so we can put it right and improve. Call us on 01772 33 11 11 or email info@primaryteaching.co.uk. We’ll arrange the return and provide a FREEPOST address.

    *In certain cases this excludes personalised goods. Click here to see our terms and conditions regarding this.

Our Customer Promise

We value your loyalty greatly, which is why we go the extra mile for every customer. We aim to provide a customer service experience so amazing that you want to share it with others.

We believe in Fair Prices, Innovative Goods, Super Speedy Delivery and Quality Products. We hope you’re going to fall in love with our products, which is why everything you buy is backed by our No Quibble Guarantee!

Email/Telephone Queries

We will bend over backwards to do everything we can to respond to all queries as quickly as possible, aiming for within the hour (During working hours). We aim to answer 100% of our phone calls within 3 rings. However, we guarantee that we will not fall below answering 95.5% of calls within 3 rings.

Accuracy

We take hundreds of orders every day and out of all those orders we want to make sure that...

100% of orders are input with full and accurate customer details. Our accuracy levels will not fall below 95.5%.

100% of orders are input without errors that impact on our customers. Our accuracy levels will not fall below 95.5%.

100% of correspondence is dealt with within one working day.