Free Returns and Money Back Guarantee

As a company we take pride in the quality of the products we have designed and produced, because of this we back every single product up with our No Quibble Guarantee. We want you to be 100% satisfied with everything you purchase from us... so if for any reason you are not entirely happy with a product, it can be returned for an immediate refund*.

In the unlikely event you're not satisfied with your product or any part of the service you have received we need to hear about it, so we can make it right for you and do our best to prevent this from happening again. Please call us on 0800 783 2468 or 01772 33 11 11, alternatively you can email us on . We'll take the necessary details, set up a return and give you the FREEPOST address to return any products.

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*In certain cases this excludes personalised goods. Click here to see our Terms and Conditions regarding this.

Guaranteed Best Price

PTS promises you that if you find a lower price on a like-for-like product then we will match it for you PLUS give you 10% off that product as well!

It's easy to claim simply email us at and tell us:

  • Who you are
  • Who is the competitor
  • The product that you want price matching

Terms and conditions:

  1. The product must be like for like
  2. The competitor must have a website so that we can price match
  3. You will receive the matched price and 10% off the product only