Delivery Information

Ordering Information

Making A Purchase

Making a purchase could not be easier. Simply browse the website, add any items you wish to purchase to your basket, and head to the checkout to complete your purchase. Please note: When registering your account, all fields marked with a red * are compulsory fill-in fields, as this information is necessary to complete your order.


We accept payment by Visa, Mastercard, and debit cards. School customers will be eligible for the invoice payment option at the checkout. Please ensure that both the billing and delivery addresses are both schools to be offered this payment method.

For credit card security purposes, please ensure that if you pay by credit or debit card that you enter the cardholder's home address details in the invoice address section. You may still have the order sent to your school address by specifying a different delivery address.

Shipping And Handling

Postage and packaging (1st Class Royal Mail) are FREE when you spend over £15.00 on the website & request delivery to a UK mainland address. Orders under £15.00 on the website, or if you are placing an order over the phone or email and requesting a School invoice, an additional £3.96 will be added.

You can get a quote for postage to Europe by adding your order to the basket and choosing your delivery country.


For orders made from the UK, 20% VAT is included. Orders from the Channel Islands are exempt from VAT and this is deducted from your order.

Credit Card Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.


If you need to reach us, please email us at Alternatively, you can call on 01772 33 11 11 or write to us at Primary Teaching Services, Freepost RTHC-RCAT-HLBY, PO Box 532, South Preston, PR5 5XZ. For full details of our 100% no-quibble money-back guarantee, click here to see our guarantee.

Privacy Policy

Primary Teaching Services NEVER discloses customer's information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

Errors & Omissions

Primary Teaching Services Limited makes every reasonable effort to ensure the accuracy and validity of the information provided on our website. However, as policies, prices, dates, conditions, and information are continually changing, Primary Teaching Services Limited reserves the right to change these at any time without notice. This includes all information contained on our website and Primary Teaching Services Limited makes no warranties or representations as to its accuracy.

Returns Policy

At Primary Teaching Services we want ALL our customers to be totally satisfied with their orders. Should you be unhappy in any way with your order please contact us on 01772 33 11 11 or email where we will try to resolve any issues.

Cancellation of Orders

You are free to cancel your order at any time up to and including 7 days after delivery of your order. Please contact us before returning any products. Any items returned non-faulty must be adequately packaged and returned to us in re-saleable condition for a full refund or replacement.

FREE Items

Please note FREE items are at the discretion of PTS and if we feel this has been 'abused' we reserve the right to not send out FREE items.

Personalised Products

We reserve the right not to print personalised products which contain images or wording which we deem could be offensive.

Delivery Details

How much is delivery? - Most orders qualify for FREE Delivery.

Exceptions are listed below

Orders that qualify for FREE delivery

You can take advantage of FREE delivery when your order is over £15.00, delivered to a UK mainland address, and placed on our website. 

An additional £3.96 delivery charge will be added for all orders under £15.00, or if you are placing an invoice order by phone or email.

Our minimum order value is £15 if you are placing your order by phone, post or email.

Please note if your order isnt going to a UK mainland address your Royal Mail postage will be calculated at checkout. 

If your order weighs over 6kgs...

If your order is being delivered to mainland UK, it will be despatched for FREE by GUARANTEED Next Working Day Delivery.

If your order weighs 6kg or more and is being delivered to Northern Ireland, The Scottish Highlands, any postcode areas listed below, or UK offshore islands, there will be an additional postage charge. You can get a quote for postage by logging into the website, adding your order to the basket, and setting your delivery address at the checkout.

Postcode areas that are subject to an additional postage charge for orders weighing over 6kg are:

  • BT
  • PO30-PO41
  • KA27-KA28
  • PA20
  • PA35-PA36
  • PA40-PA89
  • PH27-PH29
  • PH42-PH48
  • KW15-KW17
  • ZE
  • HS
  • TR21-TR25
  • IM
  • JE
  • GY

If you are outside of the UK

We are unable to offer free delivery to addresses outside of the UK due to the prices charged by couriers. You can get a quote for postage by logging into the website, adding your order to the basket, and setting your delivery country on the basket screen. Postage charges and other shipping methods will be shown on the basket screen. We only deliver to the UK and Europe.


How long will it take for my order to be posted?

UK Orders for standard products

Orders less than 6kgs in weight - If you place your order before 3.30 pm Monday to Friday your order will be packed the same working day and leave us by Royal Mail that evening. (Excludes personalised orders, please see below).

Orders more than 6kgs in weight - If you place your order before 2.30 pm Monday to Friday your order will be packed the same working day and be delivered the next working day by a courier service. (Excludes personalised orders, please see below).

Orders that have choosen next day delivery at checkout will need to be placed before 2:30pm Monday to Friday your order will be packed the same working day and be delivered the next working day by a courier service. (Excludes personalised orders, please see below).

UK Orders for personalised products

All orders that contain personalised products take a few working days extra, as these products are made especially for you. The extra working days are shown below for the different personalised products:

  • Personalised Badges - 2 extra days
  • Personalised Bookmarks - 1 extra day
  • Personalised CertifiCARDS - 2 extra days
  • Personalised Certificates - 1 extra day
  • Personalised Pencils - 2 extra days
  • Personalised Postcards - 1 extra day
  • Personalised Reading Record Books - 15 extra days
  • Personalised Stamps - 2 extra days
  • Personalised Stickers - 1 extra day
  • Personalised Date Stampers - 2 extra days
  • Personalised STAKZ Stampers - 10 extra days
  • Personalised Wristbands - 1 extra day
  • Personalised Medals - 2 extra days


European Orders for standard products

If you place your order before 3.30pm Monday to Friday, it will be collected shipped by courier the same day and can take up to 3 weeks to arrive.

European Orders for personalised products

If your order weighs over 31kg and includes personalised items please allow extra working days on top of the delivery times quoted above.