Frequently Asked Questions

The Primary Teaching Services VAT number is 686 0454 15.

If you wish to pay by invoice, PTS has 30-day payment terms.

Contact our accounts team on 01772 33 11 11 option 2. They will be happy to send you a copy invoice by email or post. Alternatively, you can email the team at accounts@primaryteaching.co.uk.

To set up an account, go to www.primaryteaching.co.uk, then click on Login | Register at the top of the page. Enter your email address, then follow the step-by-step guidance to create your account.

You can change your personal details by logging into your online account. Here you can change your contact preferences, your password and job role, as well as updating your address book.

There are two ways to add an address to your account: Log in to your account, then under ‘My Address Book’ click Create New Address or, at the checkout select Add New Delivery Address or Add New Billing Address.

It’s easy to reset your password. Go to the login page, enter your email address and then select the ‘Forgot Password’ option. Depending on your account set up, you will have up to three options for resetting your password; via SMS message, email or security question. Choose the option you would like, then follow the simple options.

Go to the login page, enter your email address and then select ‘Forgot Password’. Depending on how you set up your account, you will have up to three options for resetting your password; via SMS message, email or security question. Choose the option you would like, then follow the simple options.

You can select faster delivery options at the checkout. In your basket, click the down arrow next to delivery and you will see the different options available for your location and order type.

We aim to despatch standard orders (e.g. non personalised items) ordered before 3pm Monday – Friday, on the same day. Personalised orders may take longer to be dispatched, but we will endeavour to create these as quickly as possible. Despatch guidelines for personalised items are:Personalised Badges – 2 extra dayPersonalised Bookmarks – 1 extra dayPersonalised CertifiCARDS – 2 extra daysPersonalised Certificates – 1 extra dayPersonalised Magnets – 1 extra dayPersonalised Pencils – 2 extra daysPersonalised Postcards – 1 extra dayPersonalised Reading Record Books – 15 extra daysPersonalised Stamps – 2 extra daysPersonalised Date Stampers – 2 extra daysPersonalised Stickers – 1 extra dayPersonalised Wristbands – 1 extra dayUK Mainland DeliveryMost orders will be sent first class via Royal Mail. Whilst Royal Mail aims to deliver first class packages on the next working day, this cannot be guaranteed. Orders weighing over 6kg or costing over £100 will be sent via courier for ‘next day delivery’ at no additional charge.If you would like guaranteed faster delivery, you can select this option at the checkout for an additional charge.European Delivery and Non-Mainland UKIf you place your order before 4:00pm Monday to Friday, it will be collected by our delivery company that day, and can take up to 10 working days to arrive.If your order weighs over 31kg, or includes personalised items, please allow extra working days on top of the delivery times quoted above.Please be aware that orders that weigh over 2kg can incur customs charges by your local customs office (who will hold your parcel until this charge has been paid).

Yes. PTS delivers across Europe. Your delivery charge will be calculated for you at the checkout, depending on distance and the weight of your order.

Free delivery is offered to all UK mainland customers on orders over £15.00 (inc. VAT). If you are not being offered free delivery it may be because your order value is too low.

Where possible, PTS will deliver all of your items at the same time. Exceptions to this may occur when:The order is sent by courier and is in multiple boxes due to the order sizeOne or more of your products is out of stock. In this case, PTS will contact you to see if you would like to wait for the additional items to come into stock and then send the whole order together, or if you would like to ship available items ahead with the remainder to follow later.

To change your delivery address, call the customer services team on 01772 33 11 11 or email info@primaryteaching. If your order has not already been dispatched, we can easily update the delivery address on the system.

For orders sent first class by Royal Mail, a card will be posted through your door with details of which sorting office your parcel has been taken to. You will be able to pick your parcel up there.For courier deliveries, a postcard will be posted through your door with contact details for you to rearrange your delivery. If you do not contact the courier within the specified amount of time, your order will be returned to PTS.

You can contact PTS to find out the status of your order. If the order has been sent by Royal Mail, unfortunately we will not be able to track it. However, for most courier deliveries we will able to find out where your order is.If you believe that your order has been lost in the mail, please contact PTS and we will be happy to look into it for you.

Please contact our customer services team on 01772 33 11 11 and we will be happy to reimburse your delivery charge. If your order is no longer required, as it has arrived too late, we will offer you a full refund and provide a freepost address for you to use to return your goods. For large orders we may be able to arrange a courier pick-up

To make changes to your order after you have placed it, please contact customer services on 01772 33 11 11, or by email at info@primaryteaching.co.uk.

To add a discount code to your order, please contact accounts on 01772 33 11 11, or email at info@primaryteaching.co.uk within 1 hour of placing your order.

If you haven’t received a confirmation email, please check your email’s spam folder. If it is not in your spam, please contact PTS and we will send you a copy invoice.

To arrange a return or exchange, please contact customer services on 01772 33 11 11, or email info@primaryteaching.co.uk. The team will provide you with a freepost return address and any other information that you require.

If there are any problems with your personalised products, where PTS is at fault, you will be offered a full refund or replacement. Where personalised products have been misspelled by the customer, or the incorrect items have been ordered, refunds will be considered on a case by case basis.

To report a problem with your order, please contact customer services on 01772 33 11 11, or by email at info@primaryteaching.co.uk. The team will endeavour to resolve any issues as quickly and as easily as possible.

To cancel your order, please contact customer services on 01772 33 11 11, or by email at info@primaryteaching.co.uk. If your order has been dispatched, you will be given a freepost address for returns and your refund will be arranged. Please be aware that personalised products cannot always be refunded (see above).

Apologies for any inconvenience this has caused. Please contact customer services on 01772 33 11 11, or by email at info@primaryteaching.co.uk. The team will sort out the problem and get the correct items sent out to you as quickly as possible.