Terms & Conditions

Ordering Information

Products Excluded From Discounts

From time to time the Company may offer discount codes and promotions for use on this website. The following products are excluded from such discounts due to their competitive pricing:

  • Personalised Stakz Stampers
  • Personalised Record Books

Additionally, in cases where we procure products that we do not manufacture and supply as standard, these will also be excluded.

Making a Purchase

Making a purchase could not be easier. Just browse through our products, and click on any items that you wish to buy, then add it to your basket. After you have finished your selection, click on "Checkout" and then fill in the details that we need to be able to proceed with your order. All fields marked with a red * are compulsory fill in fields, as this information is necessary to complete your order. we do not agree to sell to customers under the age of 16.


We accept payment by Visa, Mastercard, debit cards, PayPal, GooglePay, Shoppay and ApplePay. If you are ordering from a School and delivery is to the School, with prior agreement as long as you are registered against the School Address you have the option of a School Invoice. Terms are 30 days.

Shipping and Handling

We offer FREE 1st Class Royal Mail delivery on our website when you place an order over £15.00 & request delivery to a UK mainland address. Orders placed via the telephone and email will be subject to an additional £3.96 charge. Unfortunately, we are unable to process orders under £15.00 which are received by telephone or email.

You can get a quote for postage via other shipping methods from our website by adding your products to the basket and choosing your delivery country. Postage charges and other shipping methods will be shown on the basket screen.


For orders made from the UK, 20% VAT is included. Orders from the Channel Islands are exempt from VAT and this is deducted from your order. Our VAT Number is 686 045415.

Credit Card Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.


If you need to reach us, please email us at customerservices@primaryteaching.co.uk. Alternatively, you can call on 01772 33 11 11 or write to us at Primary Teaching Services, FREEPOST RTHC-RCAT-HLBY, P.O. Box 532, Preston, PR5 5XZ. For full details of our 100% no-quibble money-back guarantee, click here to see our guarantee.

Privacy Policy

Primary Teaching Services NEVER discloses customers' information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. Read the full Privacy Policy here. You can read the PTS Data Policy here.

Errors & Omissions

Primary Teaching Services Limited makes every reasonable effort to ensure the accuracy and validity of the information provided on our website. However, as policies, prices, dates, conditions, and information are continually changing, Primary Teaching Services Limited reserve the right to change these at any time without notice. This includes all information contained on our website and Primary Teaching Services Limited makes no warranties or representations as to its accuracy.

Returns Policy

At Primary Teaching Services we want ALL our customers to be totally satisfied with their orders. Should you be unhappy in any way with your order please contact us on 01772 33 11 11 or email customerservices@primaryteaching.co.uk where we will try to resolve any issues.

Cancellation of Orders

You are free to cancel your order at any time up to and including 7 days after delivery of your order. Due to the fast turnaround times to which we adhere, it’s sometimes not possible to stop a despatch to you after 30 minutes of the order being placed. However, you have the right to cancel the order under our ‘no-quibble, money back guarantee'. The goods can be returned to our address and a refund will be processed if one is due.

FREE Items

Please note FREE items are at the discretion of PTS and if we feel this has been 'abused' we reserve the right to not send out FREE items.

Personalised Products

We reserve the right not to print personalised products which contain images or wording that we deem could be offensive. 

Emojis - Unfortunately we are unable to print emojis and similar symbols on personalised products when they are entered as part of the text.

Intellectual Property Rights

Unless otherwise stated, the copyright and other intellectual property rights in all material on the Website (including photographs and graphical images) are owned by us or our licensors and any use of extracts from the Website for any purpose is prohibited. Where you breach any part of the Terms, your permission to use the Website shall automatically end and you must immediately destroy any extracts you have downloaded from the Website. 

With 'Photo Upload' the original photographer of the image you upload will remain the copyright of you or the person who allows you to upload their photograph. It is your responsibility to ensure that you obtain the permission of the copyright owner to use any image you use but do not own. We will not be held responsible if any image you upload infringes any third-party rights. If we incur any costs (such as legal costs) or become liable to make any payment to a third party (such as damages) because an image you upload infringes someone else's rights you agree that you will refund us those costs and payments. 

Correspondence from PTS

By agreeing to our T&C’s you are confirming that you are over the age of 16 and therefore able to consent to the receipt of correspondence from PTS. To change your correspondence settings please go to the 'My Account' section of the website.


Delivery Schedule

How much is delivery? - Most orders qualify for FREE Delivery.

Exceptions are listed below

Orders that qualify for FREE delivery

You can take advantage of FREE delivery on our website when you place an order over £15.00 & request delivery to a UK mainland address (For Scottish Highlands and other postcode areas see below). Orders under £15.00 on the website will be subject to an additional £3.96 charge. Unfortunately, we are unable to process orders under £15.00 which are received by telephone and email.

If your order is being delivered to Northern Ireland, The Scottish Highlands, Any postcode areas listed below, or UK offshore islands there will be a postage charge. You can get a quote for postage, on our website by adding your products to the basket and choosing your delivery country. Postage charges and other shipping methods will be shown on the basket screen.

Postcode Areas which are subject to additional postage charges include:

  • PA1 - PA89
  • PH1 - PH59

However, for an accurate quote on our website add your products to the basket, login/register, and ensure you have put your delivery address in at the checkout.

If your online order weighs over 5.85kgs

If your order is received by us Mon - Fri and being delivered to the mainland UK, it will be despatched for FREE by GUARANTEED Next Working Day Delivery. If your order is being delivered to the UK, but not the mainland, please refer to the above for a quote on postage.

If you are outside of the UK

We are unable to offer free delivery to addresses outside of the UK, due to the prices charged by couriers. You can get a quote for postage via other shipping methods from our website by adding your products to the basket and choosing your delivery country. Postage charges and other shipping methods will be shown on the basket screen. We can only ship to countries on the drop-down list.

How long will it take for my order to be posted?

UK Orders for standard products

Orders less than 5.85kgs in weight and/or under £150 in value - If you place your order before 3.30 pm Mon - Fri your order will be packed the same working day and leave us by Royal Mail that evening. (Excludes personalised orders, please see below).

Orders more than 6kgs in weight - If you place your order before 2.30 pm Monday to Friday your order will be packed the same working day and be delivered the next working day by a courier service. (Excludes personalised orders, please see below).

UK Orders for personalised products

All orders that contain personalised products take a few working days extra, as these products are made especially for you. The extra working days are shown below for the different personalised products:

  • Personalised Badges - 2 Extra Days
  • Personalised Bookmarks - 1 Extra Day
  • Personalised CertifiCARDS - 2 Extra Days
  • Personalised Certificates - 1 Extra Day
  • Personalised Greeting Cards - 1 Extra Day
  • Personalised Medals - 2 Extra Days
  • Personalised Magnets - 1 Extra Day
  • Personalised Wristbands - 1 Extra Day
  • Personalised Pencils/Pens - 2 Extra Days
  • Personalised Postcards - 1 Extra Day
  • Personalised Rulers - 2 Extra Days
  • Personalised Reading Record Books - 15 Extra Days
  • Personalised Stamps - 2 Extra Days
  • Personalised STAKZ Stamps - 10 Extra Days
  • Personalised Stickers - 1 Extra Day
  • Personalised Plaques/Baubles - 2 Extra Days

European Orders for standard products

If you place your order before 3:30 pm Mon to Fri, it will be collected by our delivery company that day and can take up to 3 weeks to arrive.

European Orders for personalised products

If your order weighs over 31kg and includes personalised items please allow extra working days on top of the delivery times quoted above.



You must not attempt to interfere with the proper working of the PTS website and, in particular, you must not attempt to circumvent or breach security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router, or any other internet-connected device.


Member Accounts

Certain aspects of the PTS Website may require you to register and provide information about yourself. You agree to:

  1. Provide true, accurate, current, and complete information about yourself as prompted by the relevant registration form contained on the PTS website.
  2. You must not impersonate any person or entity, including, but not limited to, a PTS staff member, forum moderator, guide or host, or falsely state or otherwise misrepresent your affiliation with a person or entity.
  3. PTS will endeavour to protect all your personal information collected through the website in accordance with strict data protection standards. Your privacy is incredibly important to us. Please refer to our Privacy Policy for more information.
  4. The registration process will involve you providing a password and we shall provide you with a designated account. You are responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur under your password or account. You must immediately notify PTS of any unauthorised use of your password or account and any other breach of security & we recommend that you exit from your account at the end of each session. PTS cannot and will not be liable for any loss or damage arising from your failure to comply with this obligation.

This page (together with the documents referred to on it) tells you the terms and conditions on which we sell any of the products (Products) listed on our website to you. Please read these terms and conditions carefully before ordering any products from our site. Using this Website indicates that you accept these terms and conditions together with our Privacy Policy (send to our policy), regardless of whether or not you choose to register with us. If you do not accept these terms and conditions, do not use this Website.


Important Information About Us

www.primaryteaching.co.uk is a site operated by Primary Teaching Services Ltd. We are registered in England and Wales under company number 03137692 and our registered address is SUMMIT HOUSE, KELLET LANE, BAMBER BRIDGE, PRESTON, PR5 6AN. Our VAT registration number is 686045415 and our email address is customerservices@primaryteaching.co.uk

Service Availability

We accept orders from individuals aged 16 and over, schools and businesses within the UK, and other countries which can be found in a dropdown list in the basket.

International Customers

The PTS website is designed to be compliant with the applicable laws and regulations of England and Wales. Due to the global nature of the Internet, users from all over the world will have access to the PTS website, however if you are resident in a country outside of the United Kingdom you use the PTS website at your own risk.