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FREE 1ST CLASS DELIVERY

Payment Options & Customer Promise

Cards


Credit/Debit Card/PayPal: These payment methods are available to all customers. Your delivery address can be different to your billing address if you wish.

School Invoice: If you are registered against your school and your order is on behalf of a UK school, we can provide an invoice for your order, payable in 21 days. School invoiced orders must be delivered to the school.

If you have not been offered the 'Pay by Invoice' option you are not eligable to process your order using this method at the moment. Please contact our Customer Service team on 0800 783 2468 8.30am - 6pm Monday to Friday. 

Our Customer Promise

Service

We value your loyalty greatly, which is why we go the extra mile for every customer. We aim to provide a customer service experience so amazing that you want to share it with others.

We believe in...
Fair Prices, Innovative Goods, Super Speedy Delivery and Quality Products. We hope you’re going to fall in love with our products, which is why everything you buy is backed by our ‘no quibbles 100% satisfaction money back guarantee!’

Queries
We will bend over backwards to do everything we can to respond to all queries as quickly as possible, aiming for within the hour. (Weekdays: 8.30am - 6pm Sat: 9am - 12pm)

We aim to answer 100% of our phone calls within 3 rings. However, we guarantee that we will not fall below answering 95.5% of calls within 3 rings.

We take hundreds of orders every day and out of all those orders we want to make sure that... 100%of orders are input with full and accurate customer details. Our accuracy levels will not fall below 95.5%.
100%of orders are input without errors that impact on our customers. Our accuracy levels will not fall below 95.5%.
100% of correspondence is dealt with within one working day.

Despatching Orders

All orders received before 4.30pm will be posted out to you via First Class post the very same day. (*Personalised products take slightly longer, see below).
Orders for heavy items (over 5.85kg) received before 3:00pm will also be posted out to you the same day via our super speedy next day courier service.

*Orders containing Personalised Products.

  • Personalised: stickers, bookmarks, certificates, certificards, postcards and wristbands.

We aim to send your specially made products out the same day that your order is received, and promise to take no longer than 72 hours to pop them in the post.

  • Personalised: stampers

We need to check that your stamper is perfect before we post it out to you. It can take a couple of days for the ink to settle, but no longer than 5 working days.

  • Personalised: reading record books

Please allow up to 2-3 weeks for your products to be made before they are despatched as they are made just for you.

  • Personalised: pencils

Please allow up to 10 working days for your products to be made before they are despatched as they are made just for you.

  • Personalised: other stationery items

Please allow up to 3 weeks for your products to be delivered as they are made just for you.

Quality

100%of orders to be packed accurately. Our accuracy levels will not fall below 95.5%.
100%of standard orders are sent out the same day. (Exceptions * above).