Making A Purchase
Making a purchase could not be easier. Just browse through our online Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" then fill in the details that we need to be able to proceed with your order. All fields marked with a red * are compulsory fill in fields, as this information is necessary to complete your order.
We accept payment by Visa, Mastercard and debit cards. If you are ordering from a School and delivery is to the School, as long as you are registered against the School Address you have the option of a School Invoice.
For credit card security purposes, please ensure that if you pay by credit or debit card that you enter the cardholder's home address details in the invoice address section. You may still have the order sent to your school address by specifying a different delivery address.
Shipping And Handling
Postage and packing (1st Class Royal Mail) is FREE for orders over £5.00 delivered to the UK mainland. Orders under £5.00 are subject to a postage charge of £3.25. You can get a quote postage by logging into the website and adding your order to the basket. Postage charges and other shipping methods will be shown on the basket screen. For the full delivery information click here.
For orders made from the UK, 20% VAT is included. Orders from the Channel Islands are exempt from VAT and this is deducted from your order.
Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
If you need to reach us, please email us on email@example.com. Alternatively, you can call on 01772 33 11 11 or write to us at Primary Teaching Services, Freepost RTHC-RCAT-HLBY, PO Box 532, South Preston, PR5 5XZ. For full details of our 100% no quibble money back guarantee, click here to see our guarantee.
Primary Teaching Services NEVER discloses customer's information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.
Errors & Omissions
Primary Teaching Services Limited make every reasonable effort to ensure the accuracy and validity of the information provided on our website. However, as policies, prices, dates, conditions, and information are continually changing, Primary Teaching Services Limited reserve the right to change these at any time without notice. This includes all information contained on our website and Primary Teaching Services Limited make no warranties or representations as to its accuracy.
At Primary Teaching Services we want ALL our customers to be totally satisfied with their orders. Should you be unhappy in any way with your order please contact us on 01772 33 11 11 or email firstname.lastname@example.org where we will try to resolve any issues.
Cancellation of Orders
You are free to cancel your order at any time up to and including 7 days after delivery of your order. Please contact us before returning any products. Any items returned non-faulty must be adequately packaged and returned to us in re-saleable condition for a full refund or replacement.
Please note FREE items are at the discretion of PTS and if we feel this has been 'abused' we reserve the right to not send out FREE items.
We reserve the right not to print personalised products which contain images or wording which we deem could be offensive.
Exceptions are listed below
Orders that qualify for FREE delivery
You can take advantage of FREE delivery when your order is over £5.00 & request delivery to a UK mainland address. Orders under £5.00 are subject to a postage charge of £3.25.
Orders including Record Books
If your order is being delivered to the mainland UK, postage will be FREE of charge when you spend over £5.00. Orders under £5.00 are subject to a postage charge of £3.25. If your order weighs over 6kgs it will be despatched for FREE by GUARANTEED Next Working Day Delivery.
If your order is being delivered to Northern Ireland, The Scottish Highlands or UK offshore islands there will be a postage charge. You can get a quote postage by logging into the website and adding your order to the basket. Postage charges and other shipping methods will be shown on the basket screen.
If you are outside of the UK
We are unable to offer free delivery to addresses outside of the UK, due to the prices charged by couriers. You can get a quote postage by logging into the website and adding your order to the basket. Postage charges and other shipping methods will be shown on the basket screen.
CollectPlus - £3.00 per order (Orders up to 10kg only)
CollectPlus is the UK’s largest store-based parcel service which allows us to offer you greater freedom and convenience when receiving orders. They have over 5,800 collection points throughout the UK through a nationwide network of local convenience stores, petrol stations and supermarkets. If you place your order by 2:30pm Monday-Friday (excluding personalised orders) it will be sent via next day delivery & you can collect your order at a time that suits you – 7 days a week, early ‘til late...
The following postcodes are only eligible for a 2 day delivery service with CollectPlus.
Unfortunately, CollectPlus is unavailable for the following regions; Republic of Ireland, Isle of Man, Shetland Islands, Orkney Islands, Scilly Isles, Channel Islands, BFPO locations.
UK Orders for standard products
If you place you order before 4.00pm Monday to Friday and weighs less than 2kgs it is delivered by Royal Mail, we will pop it in the post for collection by Royal Mail that evening. (Excludes personalised orders, please see below)
UK Orders for personalised products
All orders that contain personalised products take a little bit longer, as these products are made especially for you. If you order includes:
European Orders for standard products (weighing less than 31kg)
If you place you order before 4:00pm Monday to Friday, it will be collected by our delivery company that day, and can take up to 10 working days to arrive.
European Orders for personalised products (weighing less than 31kg)
All orders that contain personalised products take a little bit longer to be sent out, as these products are made especially for you. If you order includes:
FOR EUROPEAN ORDERS WEIGHING OVER 31 KG
All orders will be despatched the day after the order is placed and can take up to 10 days to arrive.
Orders including personalised items
If you order weighs over 31kg and includes personalised items please allow an extra day on top of the delivery times quoted above (in the section European Orders under 31kg).
PLEASE BE AWARE THAT ORDERS THAT WEIGH OVER 2KG CAN INCUR CUSTOMS CHARGES BY YOUR LOCAL CUSTOMS OFFICE (WHO WILL HOLD YOUR PARCEL UNTIL THIS CHARGE HAS BEEN PAID)