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FREE 1ST CLASS DELIVERY

Ordering Information

Making A Purchase

Making a purchase could not be easier. Just browse through our online Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" then fill in the details that we need to be able to proceed with your order. All fields marked with a red * are compulsory fill in fields, as this information is necessary to complete your order.

Payment

We accept payment by Visa, Mastercard and debit cards. If you are ordering from a School and delivery is to the School, as long as you are registered against the School Address you have the option of a School Invoice. 

For credit card security purposes, please ensure that if you pay by credit or debit card that you enter the cardholder's home address details in the invoice address section. You may still have the order sent to your school address by specifying a different delivery address.

Shipping And Handling

Postage and packing (1st Class Royal Mail) is FREE for orders over £5.00 delivered to the UK mainland. Orders under £5.00 are subject to a postage charge of £3.25. You can get a quote postage by logging into the website and adding your order to the basket. Postage charges and other shipping methods will be shown on the basket screen. For the full delivery information click here.

V.A.T

For orders made from the UK, 20% VAT is included. Orders from the Channel Islands are exempt from VAT and this is deducted from your order.

Credit Card Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

If you need to reach us, please email us on customerservices@primaryteaching.co.uk. Alternatively, you can call on 01772 33 11 11 or write to us at Primary Teaching Services, Freepost RTHC-RCAT-HLBY, PO Box 532, South Preston, PR5 5XZ. For full details of our 100% no quibble money back guarantee, click here to see our guarantee.

Privacy Policy

Primary Teaching Services NEVER discloses customer's information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

Errors & Omissions

Primary Teaching Services Limited make every reasonable effort to ensure the accuracy and validity of the information provided on our website. However, as policies, prices, dates, conditions, and information are continually changing, Primary Teaching Services Limited reserve the right to change these at any time without notice. This includes all information contained on our website and Primary Teaching Services Limited make no warranties or representations as to its accuracy.

Returns Policy

At Primary Teaching Services we want ALL our customers to be totally satisfied with their orders. Should you be unhappy in any way with your order please contact us on 01772 33 11 11 or email customerservices@primaryteaching.co.uk where we will try to resolve any issues.

Cancellation of Orders

You are free to cancel your order at any time up to and including 7 days after delivery of your order. Please contact us before returning any products. Any items returned non-faulty must be adequately packaged and returned to us in re-saleable condition for a full refund or replacement.

FREE Items

Please note FREE items are at the discretion of PTS and if we feel this has been 'abused' we reserve the right to not send out FREE items.

Personalised Products

We reserve the right not to print personalised products which contain images or wording which we deem could be offensive.

Delivery Details

How much is delivery? - Most orders qualify for FREE Delivery.

Exceptions are listed below

Orders that qualify for FREE delivery

You can take advantage of FREE delivery when your order is over £5.00 & request delivery to a UK mainland address (For Scottish Highlands and other postcode areas see below). Orders under £5.00 are subject to a postage charge of £3.25. 

If your order is being delivered to Northern Ireland, The Scottish Highlands, Any postcode areas listed below or UK offshore islands there will be a postage charge. You can get a quote postage by logging into the website and adding your order to the basket. Postage charges and other shipping methods will be shown on the basket screen.

Postcode Areas which are subject to additional postage charge are:

  • PA1 - PA89
  • PH1 - PH59

If you order weighs over 6kgs

If your order is being delivered to the mainland UK, it will be despatched for FREE by GUARANTEED Next Working Day Delivery. If your order is being deliered to the UK, but not the mainland, please refere to the above for a quote on postage.

If you are outside of the UK

We are unable to offer free delivery to addresses outside of the UK, due to the prices charged by couriers. You can get a quote postage by logging into the website and adding your order to the basket. Postage charges and other shipping methods will be shown on the basket screen. We only deliver to to the UK and European destinations.

 

How long will it take for my order to be posted?

UK Orders for standard products

Orders less than 6kgs in weight - If you place you order before 4.00pm Monday to Friday your order will be packed the same working day and leave us by Royal Mail that evening. (Excludes personalised orders, please see below).

Orders more than 6kgs in weight - If you place you order before 2.30pm Monday to Friday your order will be packed the same working day and be delivered the next working day by a courier service. (Excludes personalised orders, please see below).

UK Orders for personalised products

All orders that contain personalised products take a a few working days extra, as these products are made especially for you. The extra working days are shown below for the different personalised products:

Product RangeExtra Days
Personalised Badges3
Personalised Bookmarks3
Personalised CertifiCARDS3
Personalised Certificates3
Personalised Greeting Cards3
Personalised Keyrings5
Personalised Magnets3
Personalised Mugs5
Personalised Pencils10
Personalised Postcards3
Personalised Record Books15
Personalised Stamps7
Personalised Stickers3

 

European Orders for standard products

If you place you order before 4:00pm Monday to Friday, it will be collected by our delivery company that day, and can take up to 10 working days to arrive.

European Orders for personalised products

If you order weighs over 31kg and includes personalised items please allow extra working days on top of the delivery times quoted above.

PLEASE BE AWARE THAT ORDERS THAT WEIGH OVER 2KG CAN INCUR CUSTOMS CHARGES BY YOUR LOCAL CUSTOMS OFFICE (WHO WILL HOLD YOUR PARCEL UNTIL THIS CHARGE HAS BEEN PAID).