PTS was established back in 1995, by our Chairman, Alan Lucas. Alan was a full time teacher when he started PTS and the first products Alan created were teaching guides for Science. After colleagues kept asking him to produce guides for them too, he decided to make this into a business, working day and night to grow the business. This then led to other suggestions from teachers and the first of the stickers were designed. The smiley face stickers are still in the product range over 20 years later.
In 2011 Alan made a conscious effort to take time off from the day to day running of the business and promoted Karen White to Managing Director. Karen manages the day to day running of PTS and is supported by a team of 3 managers for different areas of the business – Valerie Wilson – Customer Service Manager, Lucy Swift - Finance Manager and Andrew Bradley - Despatch Manager. Click the images below to read a bit more about each of the team.
Each of the managers has a team of people, and everyone in their teams takes pride in every aspect of customer service and the products PTS offer. All work together to ensure that our customer promise is met every single day and this 100% customer focus is backed up by the company’s Core Values. The company’s Core Values were decided upon collectively, with each member of staff contributing and agreement being unanimous.
Since those early days, when the company was operated out of Alan's attic, the company has grown to occupy 6 buildings and employs over 25 people. In April 2013 the company moved to new premises to bring everyone together under one roof. These new premises are more than double the size of all the buildings we have at the moment. Despite the size of the company it still has the same 'family feel'.
All products Primary Teaching Services sell are designed inhouse, by the design and marketing team, following suggestions from teachers. The only exception are the Pedagogs Pencils and a couple of items in the stationery and sports range. PTS believes in supplying products of the highest quality standards, whilst still representing great value for money. If you have a product idea, we are always open to suggestions from all those involved in the education and welfare of children (see the suggestions tab or drop us an email).
As a company we got together to decide what we considered was most important to us as individuals, the company and most importantly our customers. From these meetings we then defined and agreed on what our core values were. These values are displayed all around the offices and remind us all of what is important to us every day.
Quality - We take pride in the fact that our team provide exceptional service backed by high quality products at a fair price to our customers. All of this is backed by our No Quibble 100% money back guarantee Click here to see our guarantee.
Fairness – We are proud to treat our customers, suppliers and team honestly and in good faith.
Treat others how we would like to be treated – All our team conduct themselves with consideration and regard for our customers, suppliers and each other.
Continuous Improvement – We strive to continually improve the range and quality of our products, service to customers, financial business results and our working environment. We encourage and support all members of our team in extending their knowledge through training and invest heavily in this.
Teamwork – We work closely with each other, and our customers to develop products and services that are relevant and of value to them. Our team actively supports each other, and works together to deliver a great service to our customers.
100% Happy Customers – We understand the importance of our customers to build and secure our business for the future. Our team is focused on ensuring that we work to meet our customers’ needs and keep our promises. Our Customer Promise is a reflection of this value.
Open minded – We actively encourage, listen to and act upon opinions and ideas from our customers, team and suppliers alike.
Loyalty – We recognise the importance of our customers, team and suppliers to secure our business for the future. We keep our promises to our customers, team and suppliers and we recognise and reward their loyalty.
We can and we will – Our team all have a can-do, open-minded attitude, nothing is too much effort ... and anything is possible. Our team support each-other and work together to achieve great things.
Great people who go the extra mile – We do have a great team of people, and fabulous customers. We always look for ways that we can ‘do more’ for our customers or our team, to make working with us a pleasant and memorable experience.
Effective communication – We constantly look at ways to improve the communication we have with our customers, team and suppliers. We understand the importance of communication in ensuring that everyone works together to meet our customers, team and suppliers needs.
If you are looking for an economical way to help motivate your pupils and improve behaviour, you've come to the right place. Even in small quantities you'll see our prices are very keen!
But great prices are not the only reason why teachers choose Primary Teaching Services. Primary Teaching Services are also renowned for the quality of our products, backed by the 100% no quibble money back guarantee.
All printed products are exclusively designed by our own team and printed within the UK, supporting the local economy.
Don’t forget to keep the "NEW PRODUCTS" page saved in your favourites, as we always launch new products here online first, due to the time constraints involved in printing catalogues and leaflets.
As a company we take pride in the quality of the products we have designed and produced, because of this we back every single product up with our No Quibble Guarantee. We want you to be 100% satisfied with everything you purchase from us ... so if for any reason you are not entirely happy with a product, it can be returned for an immediate refund – no ifs, buts or maybes.