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A. To make changes to your order after you have placed it, please contact customer services on 01772 33 11 11, or by email at info@primaryteaching.co.uk.
A. To add a discount code to your order, please contact accounts on 01772 33 11 11, or email at info@primaryteaching.co.uk.
A. If you haven’t received a confirmation email, please check your email’s spam folder. If it is not in your spam, please contact PTS and we will send you a copy invoice.
A. To arrange a return or exchange, please contact customer services on 01772 33 11 11, or email info@primaryteaching.co.uk. The team will provide you with a freepost return address and any other information that you require.
A. If there are any problems with your personalised products, where PTS is at fault, you will be offered a full refund or replacement. Where personalised products have been misspelled by the customer, or the incorrect items have been ordered, refunds will be considered on a case by case basis.
A. To report a problem with your order, please contact customer services on 01772 33 11 11, or by email at info@primaryteaching.co.uk. The team will endeavour to resolve any issues as quickly and as easily as possible.
A. To cancel your order, please contact customer services on 01772 33 11 11, or by email at info@primaryteaching.co.uk. If your order has been dispatched, you will be given a freepost address for returns and your refund will be arranged. Please be aware that personalised products cannot always be refunded (see above).
A. Apologies for any inconvenience this has caused. Please contact customer services on 01772 33 11 11, or by email at info@primaryteaching.co.uk. The team will sort out the problem and get the correct items sent out to you as quickly as possible.
01772 33 11 11
